Privacy Policy Privacy Policy

Privacy Policy

As used in this “Privacy Policy”, Spectora, Inc. (“Spectora”) & DS Home Inspection Services, LLC (“DSHI”) refers to all websites, apps, properties, Sites owned and operated by Spectora, Inc and DS Home Inspection Services, LLC.

Spectora, Inc (“Spectora”) & DS Home Inspection Services (“DSHI”) respects your privacy and is committed to protecting it through our compliance with this Policy.

We at Spectora, Inc (“Spectora”) & DS Home Inspection Services, LLC (“DSHI”) constantly aim to provide the best user experience possible to our customers. We value the long-term relationship that allows us to provide a personalized, valuable experience that delivers information, resources and services that are helpful to you. This Privacy Policy discusses, among other things, how information and data obtained during your visit to Spectora/DSHI may be collected and used. By using the Spectora/DSHI website, visiting Spectora/DSHI Sites, or registering for Spectora/DSHI Services, you agree to be bound by the terms of this Privacy Policy.

Please read this policy carefully to understand our policies and practices around collecting information and how we will treat it. If you do not agree or consent to any of the terms of this Policy, your only recourse is to discontinue accessing or otherwise using the website or any materials obtained from it. By using or continuing to use or access the Sites or Services, you agree to this Privacy Policy.

User Information Spectora/DSHI May Collect

Visitors to Spectora/DSHI Sites or Customers of Spectora/DSHI Services, including users who are not signed in and users that have created an account and signed in, acknowledge that we may obtain the following types of information from you or your computer or device:

  • Name
  • Email Address
  • Phone Number
  • Website Name
  • Website URL
  • Business Address
  • Billing Address
  • Visitor Site Preferences

Spectora/DSHI may also obtain information provided by your website browser or mobile device, including but not limited to:

  • Browser Information
  • Operating System
  • IP Address
  • Mobile Device Information
  • Time of Visit
  • Date of Last Visit
  • Pages Viewed
  • Referring Domain, App, Service or Query

Spectora/DSHI may also collect information and data provided by you from the following sources:

Your responses to surveys that we might ask for research purposes to improve our Services

Information you provide us through our Sites and/or on-site Messaging Platform

How We Use Your Information

Spectora/DSHI never sells your personal information to others for marketing purposes.

To carry out our Service agreements and obligations from any contracts entered between you and Spectora/DSHI, including billing and collections

Notify you of Service and subscription expirations and renewals

To provide customized, personalized content through our Sites and Services

Notify you about changes to our Sites, Services or Policies

To allow you to participate in new features and Services on our Sites

To facilitate the delivery of content or advertisements that we feel may be relevant to you

To communicate new or existing products or services that we feel can help you

For any other purpose with you consent

Spectora/DSHI may collect, aggregate and use broad statistical data and characteristics from your profile, preferences and/or property inspections to produce anonymous reports, data and information. Data and information that could be used to personally identify you or your clients by name, address or similar private information is never exposed, shared or sold to third parties for commercial purposes unless explicitly communicated and approved.

Spectora/DSHI may post testimonials on our Sites with express consent of the individual or company who provided the information. We may also post or share news, events, results, accomplishments, marketing materials from individuals or companies to help promote their brand. Requests to remove posted materials should be submitted to info@spectora.com or info@dsinspects.com. Reasonable efforts will be made to remove posts upon receiving written notice.

Disclosure of Information to Third Parties

Spectora/DSHI customer information, user data, and personally identifiable information may be shared with certain third party companies that help facilitate technical and administrative aspects of Spectora’s & DSHI’s Services (credit card processing, hosting, citation building & management). Third party companies perform these tasks on our behalf and are contractually obligated to not disclose or use Spectora/DSHI user information or customer data for any other purposes, and to provide adequate security measures to protect the data from unauthorized access. Spectora/DSHI is not liable or responsible in the event that personally identifiable information is disclosed or otherwise found as a result of breach or security lapse by any third party.

Spectora/DSHI’s Use of Cookies

Cookies are small text files that a site’s computer stores on your computer. Spectora/DSHI uses cookies and similar technologies to help recognize you when you log into our site. By accessing Spectora/DSHI Sites and using Spectora/DSHI Services, you are consenting to the placement of cookies and similar technologies in your browser in accordance with this Policy and Terms of Use. If you do not wish for Spectora/DSHI to place and use cookies on your computer, you may modify and control how cookies are handled in your browser settings. If you choose to disable cookies, certain functions of the Sites and Services may not function correctly. Cookies allow us to collect information and data to customize your experience so it is as helpful and relevant as possible.

We do not collect personally identifiable information automatically, but we may link non-personal information from cookies to personally identifiable information from other sources or that is provided by you to better enhance the customer experience.

IMPORTANT NOTICE REGARDING TEXT MESSAGING

DATA

DS Home Inspection Services, LLC("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at info@dsinspects.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by DS Home Inspection Services, LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

DS Home Inspection Services

Phone: 240.900.3208
Email: info@dsinspects.com
Website: www.deinspects.com

By using our website and services, you consent to this Privacy Policy.